Contact Center Service

Contact Center is a flexible, cost-effective inbound service that allows international/domestic callers to dial an in-country number for sales, service and support. It provides:

• international/domestic automatic routing of in-country numbers managed
• inbound service with single-source shopping
• a significant discount versus international toll-free service
• network-based services with high added value
• wide availability: access numbers provided in more than 40 countries
• Number portability management

Multiple types of public numbers are available, including:

• Public Switched Telephone Network (PSTN) - standard domestic toll
• Domestic Toll-Free
• Toll Shared (local, regional or national cost)
• Universal International Freephone Number (UIFN)
  You can decide per country which type of number suites your needs.

At your call center location various connection methods allow call termination in over 90 countries:

• dedicated access: dedicated line used for inbound and outbound traffic, secured by the overflow on arrival feature
• Switched Access (SA) termination: for low traffic, immediate installation of a call center during periods of growth and build-up or for call center back-up
• PSTN termination: replaces SA where SA is not available (same principle)
• IP VPN connection

Contact Center Service is built on an intelligent voice network and is available from a simple static routing solution to a fully converged IP Contact Center Solution with automated routines and dynamic and real-time routing.